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Front of House Managers and Room Supervisors


Applications close: Sunday 6 January 2019 at 11:59 PM EST
INTERVIEWS: Weeks commencing 14 January & 21 January 2019.
START DATE: Tuesday 26 March 2019
END DATE: Sunday 21 April 2019
TERM: Casual positions (weekend and evening availability essential)

Melbourne international Comedy Festival is looking for Front of House Managers and Room Supervisors to join the Venues Team to help deliver the Festival across the Festival Managed Venues in 2019. The Festival runs from Wednesday 27 March- Sunday 21 April.

The Festival is one of Melbourne’s major cultural events and is one of the three largest comedy festivals in the world. Melbourne Comedy Festival aims to provide a supportive environment for new as well as established Australian and international comic artists and comprises a unique and high profile annual program of theatrical shows, cabaret performances, visual art exhibitions and stand-up events presented in a wide variety of indoor and outdoor venues

Under the direction of the Venues Manager and Assistant Venue Managers, the Venues Team will provide outstanding service to all patrons of the Festival. They are responsible for collectively ensuring that the Festival Managed Venues are welcoming and accessible, easy to navigate, clean, comfortable and safe.

   Key responsibilities

Please note: These will vary depending on the specific role you are applying for. Please read the full individual position descriptions available below for the most accurate information

  • Prepare and complete show reports with the technical stage managers, artists and producers confirming content warnings, latecomer policies and show duration times. Ensure familiarity with the procedures for each performance.
  • Preparation and completion of nightly reports detailing deviations from the scheduled program, any incidents, recommendations and audience feedback.
  • Complete a daily venue check lists. Make sure the venue is set for nightly performances and audiences and maintain a clean and safe environment throughout the Festival.
  • Be familiar with, and carry out all Room Warden responsibilities outlined in, the Warden Safety Brief. In an emergency, assist with evacuation of patrons from the venue, following the directions of the Chief Warden (Venues Manager) or Deputy Chief Warden.
  • Supervise and assist the public before, during and after each performance. Provide proactive assistance, including directing patrons to the box office and/or to the correct venue and assist with any other reasonable requests from the public.
  • Organise queues, check audience members are in the right queues and keep queuing audiences informed of any delays or changes in performances. Scan all tickets and ensure that only patrons with valid tickets or pass holders, where authorised, are permitted to enter the theatre.
  • Liaise with the relevant parties for clearances to open performance spaces to the public and for performances to commence. Clear the theatre at the conclusion of each performance and assist with the turnaround between shows at the direction of the Technical Stage Manager.
  • Direct audience members to seats, ensuring that all patrons are seated prior to commencement of the performance and that aisles are kept clear in case of emergency.
  • Monitor that the behavior of individual audience members is not disruptive to the performance or infringing on the enjoyment of other audience members and that there is no unauthorised recording of the performance.
  • To the best of your ability, ensure that theatre schedules are adhered to. Accurately record performance start and finish times on the nightly report and communicate, during the night, any delays in show start times greater than 7 minutes to the Assistant Venue Manager.
  • Monitor crowd conditions and take action to prevent, control or contain any problems. Alert the Assistant Venue Manager, or Venue security staff, to any serious or unresolved issues.

We are looking for people with the following skills and experience:

  • Previous experience working in an events or festival environment.
  • Ability to liaise confidently and calmly, in a fast paced and high pressure environment, with a broad range of internal and external stakeholders.

  • Demonstrated experience working as an effective  and positive part of a cohesive team.

  • Extensive experience working in a customer service capacity.

  • Demonstrated experience in positive and constructive dispute resolution and the ability to solve problems in a timely and professional manner.

  • Experience working with large crowds and working to tight schedules.

  • Ability to uphold and adhere to health and safety standards and guidelines.

  • A diligence when approaching tasks accompanied by a good sense of humour.


Please view the full position descriptions

Position description: FOH Manager

Position description: Room Supervisor


How to Apply

  • If you are interested in joining the Venues Team in 2019, please apply by filling out the online form here.
  • Interviews will be held in the weeks commencing 14 January and 21 January 2019 – applicants must be available to attend an interview in Melbourne or via Skype during this time.
  • All applicants must also be available from 26 March – 21 April 2019 inclusive.
  • We look forward to receiving your application and wish you all the best.

Any further enquiries, please email Thomas Quirk, Venues Manager at

As we anticipate a high level of interest, we may not be able to get back to all applicants and are unable to provide feedback on individual applications. If you do not hear from us, we appreciate your time and effort in applying.

Link to online application form: